Customer Service

Returns

Suncloud Optics prides itself in providing exemplary Customer Service. Complete customer satisfaction is our foremost goal. If you have any questions or concerns, please do not hesitate to let us know.

For Warranty Information, please visit our Lifetime Warranty Page.

You may return your purchases within 30 days of your purchase date provided they are in new unused condition and the products have the original packaging.

Returns are processed upon receipt of the products and you can expect a full refund to your credit card 7 to 14 days of our receiving your return. It may take up to 30 days to be visible on your credit card statement.

Customers are responsible for shipping costs unless the product is defective or an error has occurred when filling the order. Please be sure to ship the package with a carrier that can provide tracking and insurance. Suncloud Optics is not responsible for packages that are damaged during return shipment and if receipt by our receiving department cannot be verified.

E-Mail: info@suncloudoptics.com
Office hours: Monday through Friday, 8:00 am to 5:00 pm, Mountain Standard Time.

Factory Returns, Warranty & Repair address:
Suncloud Optics
Warranty and Repairs
13 F Street,
Freeport Center
Clearfield, UT. 84016

Postal USPS Address:
PO Box 160464
Clearfield UT, 84016

Telephone:
888.206.2995 in US
888.681.8886 in CA